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Delta Emails Diamond Medallion, Forgets To Delete AI Prompt About Being Warm & Empathetic

Original publisher: One Mile at a Time, published Evago preview published Evago preview updated
Original AI-generated travel illustration for: Delta Emails Diamond Medallion, Forgets To Delete AI Prompt About Being Warm & Empathetic
Evago AI-generated illustration, not event photography.

What happened

The publisher reports that an email sent to Diamond Medallion members included an AI system prompt instructing the assistant to be “warm & empathetic,” and that the prompt was not removed before sending.

Why it matters

If accurate, Diamond Medallion members who received the message saw internal AI guidance, which may raise questions about how member communications are drafted or reviewed.

Key details

  • The email was addressed to Diamond Medallion members.
  • The content included an AI prompt telling the system to adopt a warm and empathetic tone.
  • The publisher reports the prompt should have been deleted but was left in the sent message.

Continue Reading on One Mile at a Time →

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